I totally do not understand Insulet's business strategy on this one. Think of the lost revenues over time if someone who has faithfully used Omnipod for years suddenly decides to switch pumps out of frustration! Upsetting loyal customers is not a solid plan.

There are so many things they COULD have done with the "old" inventory.

1. Take a hit and don't sell them.
2. Take a smaller hit and sell them at a discounted price until supply runs out.
3. Donate the pods to a diabetes organization like insulindependence or TeamWILD for members to use.
4. Donate the pods, along with insulin (hey, partnerships happen) to T1 kids in third-world countries.
5. Allocate them to a "try it free" program.

Seriously, any of these options.

I agree with Kim. I also emailed Insulet to the same effect. I hope that they will soon hear you guys and send out the new systems. They really could just take the hit. Seriously.
And I deeply apologize for helping to fuel this fire with my post about the new system.

I'm glad to read the existing customers raising a bigger stink!

You all need to turn the PR win of the new customers into a PR fail with louder voices coming from the current ones.

Bean's next shipment is later this month and we aren't sure if we'll be getting the big ones or the new, small ones.
Hoping that they will be the smaller, but honestly I'm not holding my breathe.
We have nothing but great things to say about Insulet, but are, like you, tired of waiting!

Like you, we love the Omnipod, and its amazing customer service, but are irritated about not being able to get the smaller ones. In January we had to change pumps on Willie because of insurance (yuck!), and we are more than ready to try and get the Omnipod back. Wonder if we'll get new ones or old ones? I kind of get the money thing, but seriously, are they not making butt-loads of money already?! Have mercy on my poor baby!

Hope you and your sweet kids are doing well. :)

Talking with customer service or your sales rep won't work - they aren't in the right spot in the organization. I would call and see if you can talk with the Product Manager or the Marketing Manager for the Omnipod. They should want to talk with you A) because you are (your son is) a patient. And B) because you are upset. As a Marketing Director, I would really want to know what my customer patients are thinking and use it to change the way we satisfy them. Good luck.

I was told that if you are out of warranty you can purchase with insurance or do the cut the cord program for 199 an then you are considered a new patient and get the small pods , I know a few moms who have done this successfully so they wouldn't have to wait. If you want for details let me know and I can ask what they did exactly .

Extremely disappointed with Insulet. They have decided to STOP converting anyone who gets any supplies from a third party - like MY insurance REQUIRES us to do.
What the hell?
We are now out of pods. The rep cannot provide them because they are only getting the smaller new ones. I can buy a minimum order of 2 boxes at a cost of almost $1000 from Edgepark. Oh, I am recently unemployed and daughter is on a KS Medicaid plan so she can still get her insulin and see endo dr.
I called insulet today begging to be upgraded, at least we could get pods from our rep for a while. They said oh no....transfer after transfer I got a woman who said if I buy my pods from them at $300 a pop (WHAT?) then I could get in line for a new PDM. The markup on this in dumbfounding! We are NOT going back to Medtronic who caused at least 2 episodes of DKA hospital visits due to their recalled POS parts (which they don't tell you about until they get sued!)
I am one hopping mad mama. I just want to do the right thing for my child

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more.

It is now August 13th, 2013, last night at 10pm I finally reached a customer service rep only to find out that my regular-every 3 month reorder of pods which was due 8/13/13 would not be arriving. I have one pod left. Instead, I can only convert to their new system. I have used the omnipod system for 4.5 years successfully. I understand all the comments about pod failures etc., but I have hung in there and worked through them because I like the tubeless pump. Now I have 1 pod-3 days left and the customer service rep cannot say when I will receive this new system. They have to work through the insurance verification and they are really back logged.....so instead of doing a transition Insulet has chosen to do a hard cutover. In medical terms this is not only irresponsible, but boarders on unethical. If the report is true that there are 40-50,000 Omnipod users how in the world did the executives at Insulet ever think they could convert everyone at once? I am now forced to go back to syringes and have forever lost all trust that this company is being run by anyone with even a mild understanding of medical responsibility. Why in the world could they not keep shipping the old pods and transition us long time users over time instead of pulling the rug out from under us. It makes NO sense.

My wife has been using the pod for well over 3 years. We like the old pods and occasionally had some failures. Like others, we were excited when we heard that they came out with a new thinner pod. Well.... Here is the story,

The new boxes came with the new pods. Excited. We converted our system over using the new PDM and the new pods. We lost all of the old PDM tags and the old data.... Ok, we can deal with this.

We started filling up the new pods with the syringes they gave us. Immediately an alarm. Ok.... we can deal with this. Filled up a second pod, immediately an alarm. we call support after that and were told that we overfilled the pod. We didn't realize you could over fill using the new syringes....? What? I am sure there is a reason why the engineers put a syringe in the box that can over fill and thus voiding the pod, but why would you?

Here we are today, 20 pods under our belt... 12 failures.... 12! At all hours.. While my wife is teaching in class, at 3 am, in a restaurant, everywhere.

This is totally unacceptable. The failure rate is too high, the lack of information is to why this is happening is too great and the lack of resolve is not acceptable. We are tired. Worried and concerned.

Ok... We CAN'T deal with this.

Ps. In omnipods defense, they have replaced the pod each time. However, how many pods are they replacing?

Hello. Our daughter just did the switch to the new smaller OmniPod and we have about four (4) boxes of the old pods left over. We can't find anywhere to send them and have no idea what to do with them. We obviously don't have a use for them (or the old PDM) any longer. So, if anyone needs some old pods please contact me and I will ship to you. You can have them!! I would rather see these go to someone in need then just sit around and go to waste! lorimkahl@gmail.com

I'm a former omnipod user. A very good idea that was so poorly executed. While doing a blood check the monitor interrupted and ruined the test by telling me I need to do a blood check after changing pods. This is one of many bad programming choices they made. Now let's talk about their billing department. I don't know how many calls I had to make before I finally gave up. They would not Bill my primary insurance (Medicare) even after I told them I know they will deny the claim but my secondary insurance (blue shield) won't pay until you've billed the primary.I even filled out a form requesting they do this. Someone in their billing department decided that blue shield would do the same as Medicare and decided to just charge me the full amount. I have a CGM from Dexcom who did what I requested and billed Medicare and now blue shield is paying for my CGM sensors.I make this point to show that omnipod's billing department is obviously incorrect about blue shield's coverage policy.